FAQ and Contact2018-02-28T22:50:40+00:00

Frequently Asked Questions

Have questions about the conference?  Check here first to see if it’s something others have asked before.

YES! We built this conference to be a flexible experience that allows you to learn when it’s convenient to your schedule. We’ve had people attend from home while taking care of their children, from a school media center with a team, and even from their cars. If for some reason you need to miss a session (or even the entire conference) on the day of the event, you have access to the archive site with every single session, handout, and even the Digital TinkerKits available for life.

We’ve made this simple and have removed as many tech barriers as possible. You can access the conference from ANY device: desktop, laptop, tablet or phone. As long as you have an internet connection, you can view the conference. There is no need to download any software either. You’ll be provided with a single link and on the day of the conference, you’ll just click it and participate.

If for some reason you encounter any difficulties with technology on conference day (stalled feed, unable to login, etc), we have technical support on standby to help you walk through any challenges and get you on your way. In all honesty, the platform we use is so reliable, over 99.5% of our participants had no problems whatsoever during the day of the conference. And remember…the archives are always available as a “just in case”.

Absolutely! You can register yourself using any major credit card. If your school, PTA, or district would rather pay for your registration, we make that easy. Simply select the “School PO” option in the pricing area and follow the directions on the screen. Once we receive the purchase order number, we will issue your school an invoice that can be paid. Have more questions about payments? Feel free to contact us here.

Please note that all POs MUST BE PAID PRIOR TO THE CONFERENCE IN ORDER RECEIVE ACCESS TO THE LIVE EVENT. If this is a problem, we must be notified at point of purchase.

Yes. We do provide a flat 20% discount on total registration for groups of 5 or more. Please view our pricing area to register your group.

Yes. We will close registration on July 17, 2018 – no exceptions.

Mailed TinkerKits have been discontinued due to the rise in shipping costs.  Instead, we are providing bigger and better giveaways during the conference.  All participants will still receive a digital TinkerKit which will be available starting on July 19, 2018.

This entire event is online – there is no physical location.  So you can login to the conference from anywhere in the world with any device connected to the internet.

Yes. In order to receive your PD certificate, you will need to answer questions in order to prove that you did view the conference sessions.

While most states across the country do, we always suggest that you check with your school/district/state to ensure that it is.

Our conference begins at 10am Eastern Standard Time. Please adjust accordingly.

If you have not received anything from us, please check your spam or junk mail folder and be sure to whitelist us. If you see nothing there either, please supply an alternate email address to us (Gmail, Hotmail, etc)  so that we can ensure that you receive everything you need from us.

No. When you purchase a conference registration, you receive access to the live event and on-demand for that conference only. Past conference are available to purchase on-demand.

Unfortunately, no, we cannot do that. We must have payment in full prior to the conference in order to receive access to the live day event.

Checks should be made to The Vision Board, LLC. (The Vision Board is our parent company.)

You can send the check to the address on the invoice.
19 Liberty Street, Suite 1
Westminster, MD 21157

Not at this time.  We do accept credit cards and mailed checks.

Yes, we offer discounts for groups of 5 or more. There is a flat 20% discount off the price at point of purchase.  You can register groups right here.

Login credentials are not sent out until the day before the conference and then once more, the morning of. This is to ensure that this information does not get lost. If you have not received anything from us, please check your spam or junk mail folder and be sure to whitelist us. If you see nothing there either, please supply an alternate email address to us (Gmail, Hotmail, etc)  so that we can ensure that you receive everything you need from us.

Want to Contact Us?

We’re happy to answer any questions you may have.  Please feel free to contact us using the information below.

Email Support

Click here to email our customer support team.

Typical response time is 24-48 hours.

Phone/Text Support

You can call or text 443-821-1088 OR 443-821-1089.

Office hours are between 9AM-5PM EST Monday-Friday.

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