Frequently Asked Questions

Have questions about the conference?  Check here first to see if it’s something others have asked before.

YES! We built this conference to be a flexible experience that allows you to learn when it’s convenient to your schedule. We’ve had people attend from home while taking care of their children, from a school media center with a team, and even from their cars. If for some reason you need to miss a session (or even the entire conference) on the day of the event, you have access to the archive site with every single session, handout, and even the Digital TinkerKits available for life.

We’ve made this simple and have removed as many tech barriers as possible. You can access the conference from ANY device: desktop, laptop, tablet or phone. As long as you have an internet connection, you can view the conference. There is no need to download any software either. You’ll be provided with a single link and on the day of the conference, you’ll just click it and participate.

If for some reason you encounter any difficulties with technology on conference day (stalled feed, unable to login, etc), we have technical support on standby to help you walk through any challenges and get you on your way. In all honesty, the platform we use is so reliable, over 99.5% of our participants had no problems whatsoever during the day of the conference. And remember…the archives are always available as a “just in case”.

Absolutely! You can register yourself using any major credit card. If your school, PTA, or district would rather pay for your registration, we make that easy. Simply select the “School PO” option in the pricing area and follow the directions on the screen. Once we receive the purchase order number, we will issue your school an invoice that can be paid. Have more questions about payments? Feel free to contact us here.

Yes. We do provide a flat 20% discount on total registration for groups of 5 or more. Please view our pricing area to register your group.

Yes. We will close registration on February 1, 2018 – no exceptions.

Mailed TinkerKits have been discontinued due to the rise in shipping costs.  Instead, we are providing bigger and better giveaways during the conference.  All participants will still receive a digital TinkerKit which will be available starting on February 3, 2018.

This entire event is online – there is no physical location.  So you can login to the conference from anywhere in the world with any device connected to the internet.

Want to Contact Us?

We’re happy to answer any questions you may have.  Please feel free to contact us using the information below.

Email Support

Click here to email our customer support team.

Typical response time is 24-48 hours.

Phone/Text Support

You can call or text 443-821-1088 OR 443-821-1089.

Office hours are between 9AM-5PM EST Monday-Friday.